FAQs

Why is the list of files slow to load?

WebDAV access slows down the more files you have. If you have a large number of files (100+) we would recommend organising them into folders to reduce this issue.

Why does the app not load in BigCommerce admin?

BigCommerce does not currently support accessing apps when using the Safari browser, or when using Private Browsing in other browsers.

Instead, our app will detect these scenarios and provide you with the option of opening the app in a new tab outside of the BigCommerce admin. 

My question isn’t listed

For anything else, please get in touch.