Orders

Create and update BigCommerce orders using Shift.

Check out our step-by-step guides for how to import & export.

Quick start

There are a few ways to get started. Depending what you're looking to achieve, here are some templates to get you started:

Import & export columns

This is a list of all order fields that can be exported.

If you are looking to import orders, e.g. update status or even to import historical orders, not all fields are going to be required. See our template files above for some examples.

Basic columns

Column	Description
Order ID	The unique identifier of the order. This field is required to update existing orders. 🔒 This field is read-only.
Status	The status of the order. See all order statuses. 🔒 This field is read-only. To update the order status, update the `Status ID` field.
Date Created	The date the order was placed. 🔒 This field is read-only after creation. Example value: `Mon, 23 Sep 2024 14:21:24 +0000`
Subtotal Ex Tax	The order subtotal without tax. 🔒 This field is read-only.
Subtotal Inc Tax	The order subtotal with tax applied. 🔒 This field is read-only.
Date Modified	The date the order was last updated. 🔒 This field is read-only. Example value: `Mon, 23 Sep 2024 14:21:24 +0000`
Date Shipped	The date the order was shipped. 🔒 This field is read-only.
Cart ID	This is the unique identifier of the cart that was used to create the order. 🔒 This field is read-only.
Subtotal Tax	The order subtotal tax amount 🔒 This field is read-only.
Shipping Cost Tax	The tax amount that was applied to the shipping fee. 🔒 This field is read-only.
Shipping Cost Tax Class ID	The tax class applied to the shipping fee. 🔒 This field is read-only.
Handling Cost Tax	The tax amount that was applied to the handling fee 🔒 This field is read-only.
Handling Cost Tax Class ID	The tax class applied to the handling fee. 🔒 This field is read-only.
Wrapping Cost Tax	The tax amount that was applied to the wrapping fee. 🔒 This field is read-only.
Wrapping Cost Tax Class ID	The tax class applied to the wrapping fee. 🔒 This field is read-only.
Payment Status	The status of the order payment. 🔒 This field is read-only. Allowed values: `authorized` `captured` `capture pending` `declined` `held for review` `paid` `partially funded` `pending` `refunded` `void` `void pending`
Store Credit Amount	The store credit that the customer has redeemed against this order. 🔒 This field is read-only.
Gift Certificate Amount	The gift certificate amount that the customer has redeemed against this order.
Currency ID	The ID of the currency that the customer was shopping in. This is not necessarily the transaction currency. 🔒 This field is read-only. Example value: `1`
Currency Code	The code of the currency that the customer was shopping in. This is not necessarily the transaction currency. 🔒 This field is read-only. Example value: `USD`
Currency Exchange Rate	The exchange rate between the store's default currency and the currency that the customer was shopping in. 🔒 This field is read-only. Example value: `1.0000`
Default Currency ID	The ID of the transactional currency that the customer paid in. 🔒 This field is read-only. Example value: `1`
Store Default Currency Code	The currency code of the store's default currency. 🔒 This field is read-only. Example value: `USD`
Store Default To Transaction Exchange Rate	The exchange rate between the store's default currency and the transactional currency used for the order. 🔒 This field is read-only.
Coupon Discount	The discount amount through using a coupon. 🔒 This field is read-only.
Shipping Address Count	The number of shipping addresses on the order. 🔒 This field is read-only.
Is Email Opt In	Indicates whether the customer has opted in to marketing emails. 🔒 This field is read-only.
Order Source	Where the order was placed. Allowed values: `www` `iphone` `ipad` `android` `mobile` `manual` `external` `checkout_api` `buybutton` `amazon` `ebay` `facebookshop` `facebookmarketplace` `pinterest` `socialshop`
Status ID	The ID of the order status. See all order statuses.
Base Handling Cost	The handling fee before tax is considered
Base Shipping Cost	The shipping fee before tax is considered
Base Wrapping Cost	The wrapped fee before tax is considered
Channel ID	The ID of the channel from which the order originated.
Customer ID	The ID of the customer who placed the order.
Customer Message	The message that the customer provided in the Order Comments box during checkout.
Discount Amount	The amount of discount applied to this order.
Ebay Order ID	If the order was placed through eBay, this will be the eBay order number.
External ID	If the order was placed through a third-party system, this is the third-party system's order reference. For example, on Amazon orders, this will hold the Amazon ID. 🔒 This field is read-only.
External Merchant ID	The merchant ID represents an upstream order from an external system. 🔒 This field is read-only once an order is created.
External Source	If the order was placed through an external system and then imported into BigCommerce, this field will define the source. When migrating historical orders placed on another ecommerce platform use the value `M-MIG` . This will exclude them from the store's GMV & order count.
Geoip Country	The country that the order was placed in, according to an IP address to country lookup.
Geoip Country ISO2	The country code for the country that the order was placed in, according to an IP address to country lookup.
Handling Cost Ex Tax	The handling fee without tax applied. 🔒 This field is read-only.
Handling Cost Inc Tax	The handling fee with tax applied. 🔒 This field is read-only.
IP Address	The IPv4 address of the customer, if known. Setting this field will reset the IP Address V6 field.
IP Address V6	The IPv6 address of the customer, if known. Setting this field will reset the IP address field.
Items Shipped	The number of items that have been shipped 🔒 This field is read-only.
Items Total	The total number. of items on the order. 🔒 This field is read-only.
Order Is Digital	Whether this is an order for digital products.
Payment Method	The payment method for this order. Example values: `Manual` `Credit Card` `Cash` `Test Payment Gateway`
Payment Provider ID	The payment or transaction ID used by the external payment provider (if one was used).
Refunded Amount	The order amount that has been refunded
Shipping Cost Ex Tax	The shipping fee without tax applied. To update, you must include ex tax and inc tax columns
Shipping Cost Inc Tax	The shipping fee with tax applied. To update, you must include ex tax and inc tax columns
Staff Notes	Any additional notes for staff
Tax Provider ID	The ID of the tax provider. No value when the order was created via API. 🔒 This field is read-only. Allowed values: `BasicTaxProvider` - Default BigCommerce tax settings, `AvaTaxProvider` - The tax is managed by Avalara.
Customer Locale	The customers's locale
External Order ID	If the order was placed through a third-party system, this is the third-party system's order reference. For example, on Amazon orders, this will hold the Amazon ID. 🔒 This field is read-only.
Total Ex Tax	The total amount of the order, without tax. To update, you must include ex tax and inc tax columns
Total Inc Tax	The total amount of the order, with tax. To update, you must include ex tax and inc tax columns
Wrapping Cost Ex Tax	The wrapping fee without tax applied. To update, you must include ex tax and inc tax columns
Wrapping Cost Inc Tax	The wrapping free with tax applied. To update, you must include ex tax and inc tax columns

Billing columns

Fields	Description
Billing First Name	The billing address first name.
Billing Last Name	The billing address last name
Billing Email	The billing address email
Billing Company	The billing address company
Billing Street 1	The first line of the billing address
Billing Street 2	The second line of the billing address
Billing City	The billing address city
Billing State	The billing address state
Billing Zip	The billing address zip or postal code.
Billing Country	The billing address country
Billing Country ISO2	The billing address country (2-letter ISO2 code)
Billing Phone	The billing address phone number.

Shipping addresses columns

There can be multiple shipping addresses on an order. When there are multiple, the field for each will have a numeric identifier, e.g. 1, 2, 3, etc.

Fields	Description
Shipping 1 Address ID	The ID of the shipping address 🔒 This field is read-only.
Shipping 1 Items Total	The total number items 🔒 This field is read-only.
Shipping 1 Base Cost	The shipping fee amount. 🔒 This field is read-only.
Shipping 1 Cost Ex Tax	The shipping fee amount without tax applied. 🔒 This field is read-only.
Shipping 1 Cost Inc Tax	The shipping fee amount with tax applied. 🔒 This field is read-only.
Shipping 1 Cost Tax	The shipping fee tax amount 🔒 This field is read-only.
Shipping 1 Cost Tax Class ID	The ID of the tax class that was applied to the shipping fee. 🔒 This field is read-only.
Shipping 1 Base Handling Cost	The handling fee amount. 🔒 This field is read-only.
Shipping 1 Handling Cost Ex Tax	The handling fee without tax applied. 🔒 This field is read-only.
Shipping 1 Handling Cost Inc Tax	The handling fee with tax applied.
Shipping 1 Zone ID	The ID of the shipping zone.
Shipping 1 First Name	The first name of the shipping address
Shipping 1 Last Name	The last name of the shipping address
Shipping 1 Company	The shipping address company
Shipping 1 Street 1	The first line of the shipping address
Shipping 1 Street 2	The second line of the shipping address
Shipping 1 City	The shipping address city.
Shipping 1 State	The shipping address state.
Shipping 1 Zip	The shipping address zip or postal code.
Shipping 1 Country	The shipping address country. Example value: `United States`
Shipping 1 Country ISO2	The shipping address country code (2-letter ISO2 code). Example value: `US`
Shipping 1 Phone	The recipient's phone number
Shipping 1 Email	The recipient's email
Shipping 1 Method	The code that identifies the shipping method selected by the customer.

Product columns

Fields	Description
Product 1 Entity ID	The ID of this order product. Not the product ID, but a reference to this line item of the order.
Product 1 Order ID	The ID of the associated order
Product 1 ID	The product ID
Product 1 Order Pickup Method ID	The ID of the pickup fulfillment method for this item.
Product 1 Order Address ID	The ID of the associated order address
Product 1 Name	The name of the product
Product 1 SKU	The SKU of the product
Product 1 Type	The type of the product Allowed values: `physical` `digital`
Product 1 Base Price	The product price
Product 1 Price Ex Tax	The product's without tax applied.
Product 1 Price Inc Tax	The product's price with tax applied
Product 1 Price Tax	The tax amount applied to the product
Product 1 Base Total	The total for this line item
Product 1 Total Ex Tax	The line item total without tax applied.
Product 1 Total Inc Tax	The line item total with tax applied.
Product 1 Total Tax	The tax amount for the line item.
Product 1 Quantity	The quantity of product ordered.
Product 1 Base Cost Price	The cost price of the product
Product 1 Cost Price Ex Tax	The cost price of the product without tax applied.
Product 1 Cost Price Inc Tax	The cost price of the product with tax applied
Product 1 Weight	The weight of the product.
Product 1 Height	The height of the product
Product 1 Depth	The depth of the product.
Product 1 Width	The width of the product
Product 1 Cost Price Tax	The cost price of the product without tax applied.
Product 1 Is Refunded	Whether the product has been refunded.
Product 1 Quantity Refunded	The quantity that has been refunded.
Product 1Refund Amount	The amount that has been refunded. This field is deprecated.
Product 1 Return ID	The ID of the refund
Product 1 Wrapping ID	The ID of the gift-wrapping option
Product 1 Wrapping Name	The name gift wrapping option.
Product 1 Base Wrapping Cost	The fee for gift wrapping
Product 1 Wrapping Cost Ex Tax	The fee for gift wrapping without tax applied.
Product 1 Wrapping Cost Inc Tax	The fee for gift wrapping with tax applied.
Product 1 Wrapping Cost Tax	The tax amount for the gift wrapping fee.
Product 1 Wrapping Message	The gift wrapping message.
Product 1 Quantity Shipped	The number of items that have been shipped.
Product 1 Event Name	The name of the promotional event or delivery date
Product 1 Event Date	The date of the promotional event or scheduled delivery.
Product 1 Fixed Shipping Cost	The fixed shipping cost for this line item.
Product 1 Ebay Item ID	The eBay item ID
Product 1 Ebay Transaction ID	The eBay transaction ID for this item.
Product 1 Option Set ID	The ID of the option set applied to this product.
Product 1 Parent Order Product ID	The ID of the parent product
Product 1 Is Bundled Product	Whether this product is bundled with other products
Product 1 Bin Picking Number	The bin picking number for the physical product.
Product 1 External ID	The ID of the order in an external system if the order was placed elsewhere.
Product 1 Brand	The product's brand.
Product 1 Applied Discounts ID	The name of the coupon applied to the order.
Product 1 Applied Discounts Amount	The amount of the discount.
Product 1Applied Discounts Name	The name of the coupon
Product 1 Applied Discounts Code	The coupon code
Product 1 Applied Discounts Target	Determines if the discount is applied at the product or order level. 🔒 This field is read-only. Allowed values: `order` `product`
Product 1 Options ID	The ID of the product options. This increments sequentially from 1 for each product.
Product 1 Options Option ID	The ID of the option
Product 1 Options Order Product ID	The ID of the product
Product 1 Options Product Option ID	The ID of the option applied to the product from the list of options
Product 1 Options Display Name	The product option name
Product 1 Options Display Value	The product option selection name
Product 1 Options Value	The product option selection value.
Product 1 Options Type	The option type. Allowed values: `Checkbox` `Date field` `File Upload` `Multi-line text field` `Multiple choice` `Product Pick List` `Swatch` `Text field`
Product 1 Options Name	The internal name for the option
Product 1 Options Display Style	How the option is shown on the storefront. Example values: `Picklist with photos` `Rectangle`
Product 1 Options Display Name Customer	The product option name that is shown to the customer
Product 1 Options Display Value Customer	The product option selection value that is shown to the customer.
Product 1 Options Display Value Merchant	The product option selection value that is shown in the admin
Product 1 Name Customer	The product name that is shown to the customer.
Product 1 Name Merchant	The product name that is shown in the admin.
Product 1 Gift Certificate ID	The ID of any associated gift certificate.
Product 1 Discounted Total Inc Tax	The line item total after discounts have been applied. This includes any order level discounts.

Consignment columns

Fields	Description
Consignment Pickups ID	The ID of the pickup consignment
Consignment Pickups Pickup Method ID	The ID of the pickup method.
Consignment Pickups Pickup Method Display Name	The pickup method name that is shown to customers.
Consignment Pickups Collection Instructions	The message shown to customers to guide them on how to collect their order.
Consignment Pickups Collection Time Description	The message shown to customers to indicate when their order will be available for collection.
Consignment Pickups Location	The location details for where the order can be collected.
Consignment Shipping 1 ID	The ID of the shipping consignment
Consignment Shipping 1 First Name	The first name on the shipping consignment
Consignment Shipping 1 Last Name	The last name on the shipping consignment.
Consignment Shipping 1 Company	The company name on the shipping consignment
Consignment Shipping 1 Street 1	The first line of the address on the shipping consignment.
Consignment Shipping 1 Street 2	The second line of the address on the shipping consignment.
Consignment Shipping 1 City	The city on the shipping consignment
Consignment Shipping 1 Zip	The zip or postal code on the shipping consignment
Consignment Shipping 1 Country	The country name on the shipping consignment.
Consignment Shipping 1 Country ISO2	The ISO code of the country on the shipping consignment
Consignment Shipping 1 State	The state on the shipping consignment
Consignment Shipping 1 Phone	The phone number on the shipping consignment
Consignment Shipping 1 Email	The email address on the shipping consignment
Consignment Shipping 1 Items Total	The total number of items on the shipping consignment
Consignment Shipping 1 Items Shipped	The total number of items that have been shipped from the shipping consignment.
Consignment Shipping 1 Shipping Method	The shipping method used for the shipping consignment
Consignment Shipping 1 Base Cost	The shipping fee for the shipping consignment
Consignment Shipping 1 Cost Ex Tax	The shipping fee without tax applied.
Consignment Shipping 1 Cost Inc Tax	The shipping fee with tax applied.
Consignment Shipping 1 Cost Tax	The tax amount applied to the shipping fee.
Consignment Shipping 1 Cost Tax Class ID	The ID of the tax class used for the shipping fee.
Consignment Shipping 1 Base Handling Cost	The handling fee for the shipping consignment
Consignment Shipping 1 Handling Cost Ex Tax	The handling fee without tax applied.
Consignment Shipping 1 Handling Cost Inc Tax	The handling fee with tax applied.
Consignment Shipping 1 Handling Cost Tax	The tax amount applied to the shipping fee.
Consignment Shipping 1 Shipping Zone ID	The ID of the shipping zone for the consignment
Consignment Shipping 1 Shipping Zone Name	The name of the shipping zone for the consignment
Consignment Download Recipient Email	The recipient's email address for a digital product delivery.
Consignment Email Gift Certificates Recipient Email	The recipient's email address for a digital gift certificate delivery.

Metafield columns

Fields Description

{namespace}.{key}

You can create and update order metafields by adding a column named after the metafield namespace and metafield key separated by a . . If the metafield already exists for the order, it will be updated, otherwise, it will be created.

The metafield namespace and key each must be fewer than 65 characters

Metafield values can be up to 65,535 characters long. An empty string or a string with only whitespace is not a valid metafield value.

All metafields will be created with write and storefront access permissions so they can be queried via the storefront GraphQL API.

As we don't know the names of metafields in advance, you can only select all metafields when exporting.

Export filters

You can filter orders by:

Channel
Customer (single)
Date created
Date updated
Status
Grand Total
ID

As you reduce the number of items in your export, or change what data should be included, the estimate of the number of records and duration of the export will be updated