Bulk updating order statuses

When you want to update a swathe of orders in bulk, turn to Shift. A common task is to bulk change the status of a list of orders.

Start with an order export

The best way to get started is to export a list of orders that include the ones that you want to update. You can use the filters to narrow down your search. For example, you can filter orders by status, or date created.

When choosing columns, be sure to include the following:

ID
- The identifier for the order
Status ID
- This is a number that communicates the order status. It is this field that needs to be updated to change the order status. For a full list of order status names and their IDs, see the BigCommerce documentation.
Status
- This is the friendly version of the status. It is read-only, so updates will not be imported but it's useful in exports to confirm the current status of orders.

You might choose other fields to help identify orders, e.g. billing details or order items.

Edit order statuses

In the resulting file:

Delete the orders you don't wish to update.
Change the Status ID column to the new status. See the full list of Status IDs.

Updating an order from Awaiting Fulfillment (11) to Completed (10)

Import file

Ok, now you're ready to import. Start a new import and upload your new file.

If you haven't changed any column headings, you won't need to change any settings on import, and importing will be a breeze.

You're all set

With that, you're all done. You can hop over to the order screen to verify that your orders have updated as expected.