Importing alert requests

Sometimes you may want to import customer alert requests, for example, when migrating from another back-in-stock alert app.

For this, we provide an import feature that allows you to upload a .csv spreadsheet and map spreadsheet columns to field types.

You should only import emails from customers who have consented to receive back-in-stock alerts.

To start a new import, go to View all Alert Requests, and choose Import from the "..." action dropdown in the header.

Then, list out the spreadsheet column headings and map them to a property within the Back in Stock Alerts app.

At a minimum, the app requires:

Email address
BigCommerce product ID

If the alert requests are for products with variants, then we also require the BigCommerce product variant ID. This allows us to notify when a specific variant comes back in stock, e.g. Small Red T-shirt.

Other supported fields are:

First Name
Last Name
Channel ID or Channel Name

Existing alert requests with the same email, product, variant and channel will be updated.

Once the fields are mapped, select the file and click Upload.