Data Retention

Protecting customer data is incredibly important to us at Hypa. We are committed to safeguarding your information and ensuring compliance with global privacy standards, including GDPR.

Our Data Retention Policy

We have implemented a robust, multi-tiered data retention framework to minimize unnecessary data storage and maximize privacy:

• Automatic Cleanup:
  • Soft-deleted records (such as alert requests, customers, notifications, notification tasks, and order information) are permanently removed from our database after 30 days.
  • Data for stores that have uninstalled the Hypa app for more than 90 days is automatically cleaned up, including all related customer and alert data.
  • Alert requests that have never been triggered are deleted after 2 years; all alert requests are deleted after 5 years.

• Manual Deletion Requests:
  • Hypa app customers can request deletion of their data at any time.
• For GDPR compliance, end customers can request their data be deleted ("right to be forgotten"). Admins can delete customers and alert requests, and these records will be removed from our database within 30 days.

• Backups:
  • Please note that deleted data may remain in system backups for up to 30 days before being permanently purged.

We regularly review and update our retention policy to meet evolving privacy standards and customer needs.

Requesting Data Deletion

If you wish to have your data deleted sooner than our standard retention periods, please contact our support team. We will process your request promptly and ensure your data is removed from our systems and backups within 30 days.